Telephone Interpreting

What is telephone interpreting?

Our telephone interpreting service is a world-class back up for your business. With over 5,500 experienced and professionally qualified interpreters available, we can provide interpretation over the phone 24-hours a day, seven days a week and in over 150 different languages.

Telephone interpreting is appropriate for a broad range of businesses – from call centres dealing with international queries, to public sector organisations communicating with non-English speaking residents.

How does telephone interpreting work?

When you sign up to our service, we will provide you with a normal landline number to call whenever you need interpretation. When you call it, you will speak to an operator who will quickly put you through to an interpreter in the language you require.

We can either create a conference call for you, or you can use your own telephony to connect the three way call with your caller.  They will be able to speak to the interpreter, who will convey their message to you – and vice versa.

We also offer online access to give call centres and other office-based users the fastest possible access to interpretation services.

If you have a specific call for which you know you will need interpretation, we can arrange a conference call at a pre-programmed time.

We will help you to integrate our telephone interpreting service into your organisation, so that it is as beneficial to you as possible. We offer training and demonstrations, so that you can introduce the service to your entire workforce if needed.

Our telephone interpreting service has brought huge benefits in terms of customer service and increased revenue to a broad range of clients. For more information about how our telephone interpreting service can help you and your organisation, please contact our team on 0845 0945 390.